service desk opening duplicate issues for the same email

Rich Davis October 7, 2016

when we open tickets through email collector in service desk.  the Re: response emails are also creating NEW tickets.  

2 answers

I'm having this exact same issue. Duplicate tickets are being created from the one email request. JIRA SD is only receiving the one email request as per the logs. - Terry

0 votes
Gerry Tan
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 10, 2016

Does JSD receive duplicate emails? Check the mail log via JIRA Administration > Applications > Email request (under JIRA Service Desk) > View log (under Email addresses).

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