service desk knowledge base page did not open

Hi to all, 

We  are using JIRA Servicedesk and Confluence. I am currently testing, how we can use the Knowledge Base feature of Servicedesk. 

I managed to link the servicedesk and the confluence with OAUTH (impersination) link. Moreover, the space in confluence I want to use has anonymous access. 

I linked one project of the servicedesk to the KB space in confluence without problems. 

In the servicedesk portal I am able to search in the KB space and I am getting results. 

But when I want to open one result, I just get an page where the circle is working all the time. In both logging files (servicedesk and confluence) I am getting no error messages. 

 

Can anyone help on? 

Thank you. 

 

 

image.png

 

1 answer

0 vote

Hi Thomas,

Sorry to hear that you are having problems trying to integrate these two products in this way.   Although the confluence space might have anonymous access, the JSD (Jira Service Desk) customer role users are not technically anonymous users.  Those accounts have a username and password.  They are considered unlicensed users in Jira, but it's a small distinction to make now, because in some cases it can be a factor in setting up this kind of integration.

I would recommend trying to walk through the KB on Guide to link Knowledge Base to JIRA Service Desk for unlicensed user.  It better explains this integration feature and the steps we would recommend for trying to integrate these when using the Server platform of these products.   Try these steps.  If you are still running into problems with integrating these when doing this please let us know.

Regards,

Andy

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

1,223 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you