service desk - importing cuystomers and open tickets

Bestit DevelopmentTeam September 19, 2015

I am considering using Service Desk for my IT service desk needs.

I am presently using CA Nimsoft cloud service. and would consider bringing over my customers and all open tickets to Atlassian Service Desk  - what is the best way to do this?

Tim

2 answers

0 votes
Bestit DevelopmentTeam September 21, 2015

can you please point me in the direction of how to load CSV and what format the data needs to be in. is there a knowledge article on this. is the Csv import only accessible from the CLI ?  how do i get access to the cli ?

0 votes
Timothy
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
September 21, 2015

You'd probably import the data into JIRA using the CSV format and setup the Service Desks as needed. You'll then get your users to create Service Desk accounts using the same username as in your previous application.

And that should be it.

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events