I am considering using Service Desk for my IT service desk needs.
I am presently using CA Nimsoft cloud service. and would consider bringing over my customers and all open tickets to Atlassian Service Desk - what is the best way to do this?
You'd probably import the data into JIRA using the CSV format and setup the Service Desks as needed. You'll then get your users to create Service Desk accounts using the same username as in your previous application.
And that should be it.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs