service desk for few users

we have 1 servise desk for few users in one project

and when one user make issue, another cant read this issues

question:how i can give permision to all users to read all issues including made not by them in same servicedesk

2 answers

Hi Vadim,

If you are a sysadmin, you can go to: Settings >> System >> Global Permissions

There you can add the group of users under the JIRA Permissions >> Jira Service Desk Agent Access.

Hope this helps!

Let me know how that works out.

Cheers!

We don't have such item like"Jira Service Desk Agent Access" in JIRA Permissions

any more offers to help in my problem

http://joxi.ru/z1PaU_3JTJAGSGmKpfQone client

and another client have 20 more requests

all clients within one project shold see all 40 requests and all comments for it

idea its make 1 acc to all users but its noot preaty good

idea to send mail to all users with new tasks etc but its not preaty good to

You can open a ticket at Atlassian SAC and they might be able to help you better.
https://support.atlassian.com/

We don't have such item like"Jira Service Desk Agent Access" in JIRA Permissions

any more offers to help in my problem

http://joxi.ru/z1PaU_3JTJAGSGmKpfQone client

and another client have 20 requests

all clients within one project shold see 40 requests

idea its make 1 acc to all users but its noot preaty good

idea to send mail to all users with new tasks etc but its not preaty good to

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