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sending an email to 2 ticket queues ar the same time

have 2 separate queues setup in Jira, and IT one and an HR one.  if i create an email and put in both of the queue email addresses it will only populate into one.  how can I send an email and have the ticket be created in both queues from the same email?

Thank you so much for your help

1 answer

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Jack Community Leader May 22, 2019

two separate queues or two separate projects??

sorry they are two separate projects, with 2 different email address, but when i sent to both at the same time, only one will go through and its random on which one gets it.

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