The default search bar on the Service Desk home page for customers does not search the KB, a Confluence space.
What I expect users to see is what is shown in the demo video, at about 11:30.
Also the "articles that might help" list does not show up at all (see video at 13:05).
The space is "attached" because all of its topics show up in the Service Desk list of categories, etc. If a user gets to a Confluence page that has a search widget, that search does work.
I suspect some sort of configuration problem but can't find one. This is on Cloud.
Thank you in advance, -Dee
Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events