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search bar on home page not working for customer

The default search bar on the Service Desk home page for customers does not search the KB, a Confluence space.

What I expect users to see is what is shown in the demo video, at about 11:30.

https://www.youtube.com/watch?v=x0GSghhnN4I

Also the "articles that might help" list does not show up at all (see video at 13:05).

The space is "attached" because all of its topics show up in the Service Desk list of categories, etc. If a user gets to a Confluence page that has a search widget, that search does work. 

I suspect some sort of configuration problem but can't find one. This is on Cloud.

Thank you in advance, -Dee

 

1 answer

Found out this is a bug. Reported yesterday. Please refer the bug ticket below:

JSDCLOUD-8098- Customer unable to search Knowledge Based article from Customer Portal

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