Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

request participants not shown in Project

Hi,

i'm searching for the configuration to add request participants to a project.

I've deactivated this, but i don't find how i can activate it again?

 

Thanks in advance.

Regards

Nicole

2 answers

0 votes

Hi Herbert,

If you want to add the request participants for agents to add, maybe the field was removed from the screen.
Please, go to Jira settings > Issues > Custom fields > Search for Request participants > Click on ... > Screens > Add it to the necessary screens > Update.

If that's not the case, can you please send us a screenshot of where the field is not appearing? This will help us better understand what is happening in order to fix it.

Regards,
Angélica

Im finding that its only allowed for "Services Desks" and not "projects" is there a way to add this same field to Projects?

Hello Ryan,

Thank you for reaching out to Community!

Request participants is a field available only for Jira Service Desk projects and not Software.

On Service Desk, this field allows a non-licensed customer to see the ticket in the customer portal and also to receive notifications.

On Software projects, since the user must have a license to see the ticket, the field used for this purpose is "Watcher", so users watch the issue to receive notifications.

You can find more details on the documentation below:

Regards,
Angélica

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Asked in Jira Service Desk

Calling all Insight users, we need your help!

Hello Insight users,  As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...

96 views 1 0
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you