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request participants not shown in Project


i'm searching for the configuration to add request participants to a project.

I've deactivated this, but i don't find how i can activate it again?


Thanks in advance.



2 answers

0 votes

Hi Herbert,

If you want to add the request participants for agents to add, maybe the field was removed from the screen.
Please, go to Jira settings > Issues > Custom fields > Search for Request participants > Click on ... > Screens > Add it to the necessary screens > Update.

If that's not the case, can you please send us a screenshot of where the field is not appearing? This will help us better understand what is happening in order to fix it.


Im finding that its only allowed for "Services Desks" and not "projects" is there a way to add this same field to Projects?

Hello Ryan,

Thank you for reaching out to Community!

Request participants is a field available only for Jira Service Desk projects and not Software.

On Service Desk, this field allows a non-licensed customer to see the ticket in the customer portal and also to receive notifications.

On Software projects, since the user must have a license to see the ticket, the field used for this purpose is "Watcher", so users watch the issue to receive notifications.

You can find more details on the documentation below:


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