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When using Jira Service Desk, it's possible to create a report and use series to filter it by agent. In this case, it will be necessary to create a series for each tech, but it not be viable if there are many agents on the project since it's necessary to do it manually.
A workaround is to use a gadget on the dashboard that will show the total of closed tickets by assignee.
The gadget is the "Two dimensional filter":
If you need graphics and also export reports, it will be necessary to use some add-on to achieve this. You can check our marketplace to find what add-on is best for your use case.
Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...
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