It looks like this question has been asked before and was answered fairly thoroughly: https://answers.atlassian.com/questions/243365
Our development team is already aware that having a "Resolved to Reopened" comment listener is desired, so hopefully this is something we will see implemented as an option or a default in the future. =)
I think there's a new way to do this that is more recent than the comment linked above by Shayne.
I was able to do this with the Automation plug-in. I created a Rule on the Issue Event Trigger: Issue Commented and it filters for only Issues with a Status of Resolved. I also set it so that it would trigger only for the reporter of the issue.
The action I created is to Reopen the Issue.
I believe this will work such that only the reporter who comments on a closed issue will reopen the issue. So far in my tests it has worked great. It seems to work with email comments and comments added via the Portal.
The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs