It looks like this question has been asked before and was answered fairly thoroughly: https://answers.atlassian.com/questions/243365
Our development team is already aware that having a "Resolved to Reopened" comment listener is desired, so hopefully this is something we will see implemented as an option or a default in the future. =)
I think there's a new way to do this that is more recent than the comment linked above by Shayne.
I was able to do this with the Automation plug-in. I created a Rule on the Issue Event Trigger: Issue Commented and it filters for only Issues with a Status of Resolved. I also set it so that it would trigger only for the reporter of the issue.
The action I created is to Reopen the Issue.
I believe this will work such that only the reporter who comments on a closed issue will reopen the issue. So far in my tests it has worked great. It seems to work with email comments and comments added via the Portal.
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
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