"First Time Resolution"

I'm trying to set up a workflow where the service request ticket is resolved immediately (for simple or "walk up" requests..

I've set up the workflow as below:  With the "Post Functions" to set the resolution to "Done"

 

image.png

 

But when I use this to create a new ticket - it's not actually setting the resolution to done.

image.png

 

Any ideas on how I achieve this?

 

 

3 answers

1 accepted

Thanks all for comments..

I raised it with support...

 

Answer was: Add a store issue type post function after you set the resolution. 

0 vote
Susan Hauth Community Champion Nov 27, 2017

Hi

It looks right from your screen shots.  But there must be more going on.  Did you check the logs to see if there is an error on creation? Are you sure it's actually executing that workflow?

Your screen shots are a little small.

Susan

I didn't see any errors...  Not sure how I'd check the log to work out if it is executing the workflow.

 

Can you help me find out ?  or best to raise a support ticket?

Hi,

are you sure you have published your workflow?

Because like Susan Hauth already said, it looks right on your screenshots.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

772 views 5 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you