I'm trying to set up a workflow where the service request ticket is resolved immediately (for simple or "walk up" requests..
I've set up the workflow as below: With the "Post Functions" to set the resolution to "Done"
But when I use this to create a new ticket - it's not actually setting the resolution to done.
Any ideas on how I achieve this?
Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...
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