Hi Team I am after a jql query\filter (and not report) for all tickets that were breached this month, irrespective of: 1. when the ticket was created 2. If the ticket is resolved yet or no...
We've created a new request type that requires the Summary and Attachment fields and then links to a custom form. When the Attachment field is set to Required, the form throws this error: 'Require...
My business owners are currently not happy with how emailed responses to a ticket are added as public comments. Is there anyway to set up Jira so that the emailed replies are saved to a ticket as a...
I need to reset the clear the approvals from within the workflow and start the issue over when a certain transition "Reset" is executed. I tried clearing field "Approvals" which did not w...
Hello, When an employee submits a ticket, I want to send them an email with their request in the email body. Out of the box, the email sent back to the end-user gives them a link to click, but their...
...lso part of the costomers role. Public comment added is enabled in Customer notifications Under "Notifications", issue commented has notifications for reporter and current assignee. If an agent w...
Integration, Add on or Pluggin to integrate Workday to JIRA
Hi, I would like to create an Automation that looks at the words entered in a Summary by the customer and checks them against a specific field on all the existing issues for that organization to see ...
We started having a problem last week in retrieving mail messages and converting to service management tickets from Google Workspace. It worked fine until last week and then just stopped. Now, when w...
Hello, I would like to use the new function "Out-of-the-box knowledge base in Jira Service Management". I have consulted various documentations, but I still don't understand what are the prerequisi...
Any one have the problem I can not search using status attribute: for example, this: "status" IN ("ARKIVERT KUNDE")
Hi Team I have Issue picker field in Service Desk portal and when customer creating a ticket from portal they are selecting existing ticket from Issue picker field, then I need to assign this ticket...
I have issues in Jira service management and I have set up a help center for my costumer. But I cant se the created issues in the help center/ requests. How do I make that happen?
I have a customer (employee) who needed access to Confluence. I created a profile with the same email in Jira administration page and added Confluence to the profile. However employee complained that...
We have about 10 service desk projects for various purposes inside of organization. We use customer accounts for employees who are not part of Service Desk Team. A typical customer may have access to...
Hi Team We have one requirement from the client-side, which is related to the Assignee field(System field) in Jira, they want to list only certain users in the assignee field on a given stage/value ...
Hi, I have a jira ticket (JFS-111) which is linked to another project ticket (JRVS-1000). I want to view Jira ticket, Linked ticket and Epic Link of Linked ticket. My objective is to create a repor...
We are a long time Jira user, but new adopters of Service Desk, and excited to get it to work with Halp in Teams. However no matter what I try, Halp doesn't seem to be able to find the Service ...
...nvolved" to "public comment added" still doesn't send the email. I confirmed the message was sent to the reporter but not to the tagged user.
Hello, We print out the ticket by going to three dots>print, which brings us to a html page, then we save it to pdf file. But the print page has a lot of unnecessary rows we never used, se...
I'm using the Form feature for request types in Jira Service Management because I need conditional logic on some of the fields. However, I don't see the ability to upload attachments to a form. Am I ...
Hi I have a filter project = SF AND issuetype = Task AND (labels not in (KDD)). It is a simple filter where i want to see all issue types tasks where we do not have a label "KDD". If i do "IN KDD" ...
...urned on auto responses for request created and Public comment added. The issue is that the email account attached to the system is sometimes the address used to send an email.&n...
Why does it seem that the new SLA configuration UI doesn't allow us to leverage some of the basic fields available to JQL? For some reason it is only allowing me to specify requests to associate SLA ...
I'm building a system for our on-boarding process. How I've been doing it is that I have a rule set up that generates a series of Epics, which is triggered when a specific issue is created. I want t...
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