Hi, I´m trying to create a confluence page using a jira automation. I´ve runned a script that found in a similar post : And get this problems in the automation audit log: If ...
One of our customers has updated the email address, the updated email is shown in the Account information section as well, but the user still receives the email on the old email address. The u...
I am trying to use complex queries to link assets up to Employees in Insight and cannot find the correct commands anywhere on the support site or the internet to be exact, if anyone has this list it ...
I have windows 10 and want to know how to get to the Rest API jira console step by step, unfortunately I do not have such knowledge and the instruction in jira is unfriendly to the user. can someone ...
Does anyone have experience using Jira Service Management to organize the purchases process in an organization? If yes, what workflow did you use?
I have multiple service management users , Their role is defined as "Service management team" , Still I am unbale to assign Jira task to the agents. Added them from People --> "Add People" ...
Hi there, I'm playing around with Automation for Jira and I ran into a problem. I have a rule in Project A that creates issues in Project B. In Project B I have a rule to look for these issues and...
Hi Team, How to migrate the ServiceNow data to Jira Service Management (Cloud) without losing the data. Thanks,
All the users who are part of Jira are by default customers to the JSM portal. While creating the Jira for service management team, they can't see "Shared with" option but in my case they can't...
Hello, I have tried to hide a custom field from "the agent console" when the agent is editing the ticket and with a restriction on "Request types". Hiding from the project/request type works fine, ...
The old Insight app had reporting built in - - https://confluence.atlassian.com/servicemanagementserver/working-with-reports-1044784601.html Since Insight is now moved to JSM Premium - wh...
Hey there, I am looking at creating a 'User' schema in Insight. The key piece of information I want to capture are the JSM customer email address. This is going to match up with an email addr...
I want to add rights on queues, so that only specific queues are visible for specific agents. Is that possible?
Does anyone know how to change the default status options under service desk > requests > Filter? Currently the default option is 'Open Requests', but you are unable to view any closed requests
Greetings We have a single project for each customer and have the users of that organisation set up. When they email or enter an issue via the portal it automatically populates the "Organisations" f...
Hi, I create an approve step in my workflow. But now when people create the ticket, he can choose himself as the approve people, this is not allowed in my company. How can I config ...
I am in the process of getting our ticketing system switched over (we were using OSTicket). It was easy enough to link our current help desk email address (helpdesk@domain.com). I was also setting up...
For an assessment, I have been required to import a pre-existing Jira file, however, when I attempt to backup (the brand new) Jira project (because it says I have to, to import any new files) it give...
Hi Team, I have a case like this We use field Approvers Groups. In the Approvers Groups there is 3 Groups, for example A group, B group and C group. Can we update the A group automatically when t...
Hello Atlassian Community! I have made the integration between Opsgenie and Jira Service Management (JSM), currently the integration allows capturing in JSM all the alarms that arrive in opsgenie ...
Hello, We have a use case where our customers need to send PHI data via email and have it create an issue in JSM. We also have correspondence back and forth that will also contain PHI data.&nb...
I get this error: This Jira Service Management project has configuration problems and may not work as expected.Update your permissions to enable widget.Make sure that the Project Role a...
When does "Seamless conversational ticketing experience" come to teams?
Fala pessoal, agradeço desde já o apoio. Existe alguma forma de notificar o usuário sobre o SLA de atendimento para a solicitação aberta? De forma automática, é claro.
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