We are finding that a custom field is randomly being removed from a request, but there appears to be nothing in the Audit Log to troubleshoot this and see if a person is doing it. Anyone run across ...
I am trying to create a request type with 2 separate approvals. The request type with approval is for when a user is requesting to use new software and the form requires them to type in who their de...
Under Customers I have a list of all my internal users. How do I get that list to show under Reporter drop down? Currently the Reporter field says 'Anonymous' and when I click on it and try to searc...
I wrote a groovy script to calculate average of something which returns floating point values. I have a custom field with those floating point values and now I want to plot a chart with those floatin...
Hi, We recently made some fields required when creating new service management issues. We have a process that checks for emails that will create service management issues. As the email only contains...
Hello all, Some of the mails to the default Jira mail gets rejected because of DMARC. We still like to receive all mails and filter them ourselves, because sometimes it filters out mails we want. Th...
Hi all, I have a JSM instance, and I need view in a issuetype, information from mi Active Directory, like area, charge, manager name, etc... of a user in particular. What would the best way to do thi...
Hi All, We are looking at creating an HR database using Insight. I have imported all the users and all of that is working. Now going forward how do we add users without going through the...
Hello team, Can i get the subscription detail about my Jira ITSM.? I am the sole administrator of this project. As per the info on the portal, upto to three people can use the project for free. Can...
Hello team, Can i get the subscription detail about my Jira ITSM.? I am the sole administrator of this project. As per the info on the portal, upto to three people can use the project for free. Can...
Hi all, I have a "global" board for feature for x amount of projects. I want that only POs are able to move features of their specific projects, developers to not be able to move any features...
Hello, We're trying to create an app for Insight asset management. We have quite a number of attributes for each asset but we do not need all the attributes to be pulled in...
I have a question regarding the Slack integration and I guess general config with regard to permission on the Cloud version of Jira Service Desk. Scenario: We have an internal S...
As a user i like to create a automation rule when a customer reports a issue, we automatically attach his product to it. The product is coming from Insight and is called "Loyalty Cloud"...
Hello all, I would like test a migration between my Jira data center and my Jira cloud. I test with one user and some issues. How can I proceed to keep all issues and users ? I tried w...
Hi, Is there a way to configure parallel approvals in the Jira Service Management Datacenter version? There are approvals sequentially configured where the request goes for multiple approvals one a...
Came across YouTube video for password encryption advanced custom field Storing Passwords in Jira in a Secure Way - with Access Control, Mask and AES-256 Encryption - YouTube I do not s...
Hi all, Trying to get the simplest Postman GET request from (servicedesk/insight) Jira Insight. No issues using the normal jira API calls, e.g. <baseurl>/rest/api/2/issue/<issue_id&g...
hi, I would like to know if there's a way of deactivating the notifications through email when updating custom fields. Just for custom fields. Thank you
Hi, When I upgraded our "Mobile Plugin for Jira Data Center and Server" under User-installed Apps to the latest version 3.2.15 I got the message "System plugin required for the Jira Data Center and ...
Hi there! Relatively new to Jira, trying to improve existing service desk set up. Right now stuck on trying to understand the whole issues, fields, screen and schemes configurations. I understand tha...
Hi, I created resolution screen and it is working fine with certain projects normally, I configured the workflow to use it when reject or close an issue the issue that when I try to use it in...
Hi! I need help with approver custom field. For me like administrator I can see user list from our Azure AD but other users when they create ticket can not see user list to choose user. more info on...
Hi, I've linked an email address to our Service Management account, which is mostly fine, but I've noticed in the processing logs that a couple of emails have a status of "CONDITION PENDING". ...
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