Hi All I am creating a new workflow where when users try to regress in a workflow like coming back to 'To Do' from 'In Build' they should enter a reason for it and the reason list should depend on w...
We have created a object schema for asset configuration and we want to show those details in issue view screen. I have created a custom field with Insight template and associated it to all the screen...
Hi All, I'm looking to create a dashboard for our developer which can give an overview of all projects, then top-level tasks can nest subtasks. Currently, I have omitted the sub-tasks a...
Currently, my team uses Basecamp. I was brought on as a project manager and have been working on implementing things that I think will help out their procedures and keep them more organized. One of t...
I have used the following queries to not show "Resolved" or "Done" in my queue and both should technically work but both are still showing in my queues. Any thoughts? status in (Open, "I...
Hi ! I have service management where we have multiple organizations and multiple people for each organization who can use use portal to submit their requests/issues. I have one portal for the ...
HI All We need to link a few issues where the issue is the same but has multiple reporters. The assignee may vary as well. I can't seem to find the right screen to edit. TIA Ross
Hi So we have the following situation within the same project: Big corporations with hundreds of users and 1 or a few people who should be able to view all the tickets submitted within the same ...
For some odd reason, JSD is triggering a "No Active License" alert on page load of the Customer Portal and any subsequent request pages. It seems to have started randomly, and it appears to happen ac...
Hello, community friends! Hope you are well! I need more help if you can! I have a project that uses a form with service request approvals and its respective flow. However I created a second form t...
Greetings! My business is growing into the MSP space and I am trying to find a Help Desk solution, and not sure if Jira is the answer or if I should find an alternative. I am a one...
Hello I'm inviting a user to the JIRA project by adding an email from a shared inbox but that email never arrives in that shared inbox, in that case, what can I know? When I add an email other than ...
The resolution date is blank even after corrections. Is there any way to pull the date of a specific status other than the resolution date?
Hi, Jira users without ADMIN access can not lo log in since yesterday , also we noticed a lot of changes in screens functionality like filters, menu options. Thanks,
Has anyone else had this problem on JIRA Service Management?
As a paying customer, I should be able to ask a question on a feature I and many others deem is missing from this product. We cannot filter JIRA queue without using an inferior, arduous and ...
Hello, I would like that if a comment is entered for the customer in a ticket, this is then sent to the customer by e-mail, so far it hasn't worked that way. Can you help me there? Best regards K...
About "Requests by Email" in Jira Service Management (Cloud). When replying from the agent to the customer, can I add the attachment part to the comment field and send it? When I try it, the email so...
Hello, I created a form and the date in the form and example shows like this According to the forms, the format is dd/MM/yyyy. However, in the customer portal the format is M/d/yyyy ...
Hello all, I was wondering if it is possible to remove (or define what you want to see within) the Updates section in customer notification e-mails sent from Jira. The below screenshot is an e...
Hello, from May 23rd our agents and clients started to get email notifications with hidden comments. Before that we could read task comment (for which we received notificiation) in email. We didnt c...
Hi community, I was wondering if and how it would be possible to transfer a specific label to all linked tickets? We are labeling certain type of tickets from within a certain project with a specif...
I'm new to Jira and I'm still in my infancy using the product. My company has some projects created in Jira and I need to create a new project and inherit settings from another one. So I created a So...
Hi community, I have the following use case, that I can’t seem to solve: In Insight, we have, amongst others, the following tables/object types: IT Manufacturers Laptop Models Laptops When cr...
I made a request type that has an associated custom form with several text and checkbox fields. This form works in the Portal just fine and I confirmed that a user does not need to login to access th...
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