We started having issues of Jira not creating issues from email for all projects. No issues accessing the mailboxes per project for email intake. Email puller is authenticated/tests successfully. OAu...
I'm trying to add two forms on the service request page but only one appears, how should I proceed?
Recently, I've had the task of adding issue types like offboarding purchase maintenance ETC. However, in those issues it has not been possible for me to use the "satisfaction" option for the ser...
How can i advance search for Organization A and Organization C? Queues are displaying blank Organization.
Hi, I'm a site-admin. I only became a site-admin a while back and before I was one there were a list of customers under the Jira Service Management/portal customers tab on the Atlassian Administrati...
Hi! I have created a custom filed using groovy script in scriptrunner where I am calculating the week date of an issue which was resolved. E.g. if an issue is resolved on Wednesday, I am calculating...
Hi, I got a problem where scenario looks like this. I have simple automation rule which is based that whenever customer is replying to us, our JIRA status change from 'waiting for customer' to Pe...
Jira Service Desk Cloud I am setting up few projects that use Gmail or Microsoft email accounts All works with the default atlassian.net email, but I need to change that to existing email addresses...
Hi, i need need to change the language of the widget questions. Anybody know how to do this ??
We have 3 identical incidents for which we currently have no solution. We have then created a problem and linked these 3 incidents. So far so good. But one thing bothers us, and that is that the inci...
Hello, I'm wanting to duplicate our site for creating testing and dev scenario sites. I have a couple of questions about it though that I'm struggling to find the answers to. Do...
Currently the attribute Textarea for an Object in Jira Insight does not include any rich text formatting, which is causing some readability issues on our end. However, I can read that there is an In...
Hi, So I've got Affected Services set up which is the default field in JSM for tagging a change to an impact service in the Services Object Schema. We've got several services tagged as ti...
I was able to take the info from the Organizations field in customer support tickets and put it into a read-only text field. (see screenshot) But I'd prefer to have each organization of that ticket ...
I have a conundrum, but I do believe it's something that is possible - simply I dont know how to configure it properly (yet). First up, Is there a way to sync with my Azure AD, so that any user adde...
I'm unable to get a email notification sent to a chosen address when a ticket/issue is created on our OOH Help IT Service Desk. I have created a notification scheme and added it to the OOH Project. ...
Need to create a weekly automation report in which all the tickets where SLA is breached (In the past week) and also remains breached, I need to club SLAs I am able to extract the data for a single S...
Team any body pls share the steps - automation rule for "when customer commented in the ticket" and to set "i am at OOO. Please contact xxxx" to notify pls share the rule Tha...
Team I need to set up automation rule for Reminder mail to approver get notified and approve possible pls share steps. Thanks
Hi all, I am thinking a bit above my knowledge level at the moment so am firing off a distress flare. In Insight I have a Role, one of the attributes for that role is 'Required groups' (which can s...
We are trying to build a Atlassian connect app and in that we have subscribed to the comment_created event of the webhooks. The issue is the body of the comment that is sent to us with the...
I need to set automation comment in the ticket. Please share the Rules to set up. Thanks When User comment in the ticket - send mail to user stating that "i am OOO Please contact XXXX" &nbs...
Hi all One of the attributes stored against 'People' in Insight is "Cloud Software". Basically it is just a multi value field that all licensed cloud software is assigned to a user. This isn'...
Hello Atlassian community, We need to track about 1000+ laptops + VMs for inventory purposes and be able to keep track of machines that will be e-wasted/taken offline as well. We looked at Insight a...
I want to set an id for the fixVersion by a script. It is able to set by REST API using Python' s requests method as following, #------ url = "https://xxxxxxx.atlassian.net/rest/api/3/issue/TTES3-...
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