Hi there, I am building a little catch all queue to grab issues that come in that might not be caught by some automation. The automation is built around populating an Insight custom field call...
Hi, When I select a project and go to project settings and then request form I see that some custom fields are required. When I select the arrow for the drop down and hover over "Required" or "Remov...
I keep seeing those alerts on email queues (for me, connected to shared mailboxes in AzureAD/Exchange). I'd love to use Oauth, but wouldn't you need to consume a license ? The pop-up warning of non-O...
I need to listen to attachments added to an issue from the customer portal. If the file is added from JIRA, the listener is triggered, but not when the file is added from the customer portal. Is th...
Hi, Requesting your advise on importing multiple values into a Single Field. Trying to import the Roles however some Roles have multiple Department Department is an Object configured with Unlimite...
We're new to JSM, and still building/ testing it out. I noticed issues that were deleted in JSM are still visible as open in the customer portal. Is there a way for us to make sure that delete...
We are trying to modify tickets from an old employee to a new one. Is there a way to modify the ticket creator to be the new employee?
I've created my CMDB using Insight Discovery, and I've updated one object in Insight, then I make another sweep with Insight Discovery and it duplicates the object I've updated. There is a way to avo...
I need to select which parameters I want from the result of the scanner made by Insight Discovery. I don't know if that is possible besides select the patterns I can Configure. In resume, I need to ...
What is the difference between these two users? I am trying to deactivate the user named JiraHead 4 but I can't because it shows the Suggest Change instead of Update details. To ...
What is the difference between the accounts with actions "Show Details" and "Resend invite"? Do the resend invite not yet fully registered after they sign up? Please see the image below
Jira has a feature for admins to send an email notification to users for them to reset their passwords. What if the user is inactive to do the reset password within 24 hours? Is it possible the link ...
The normal setup of Jira to Log in is when you reach the maximum attempt of login asking you to do the captcha. But can we possibly set in Jira that we suspend an account when it reaches the...
Team I am not sure , it is possible. I have scenario. Weekend tickets needs to assigned 2 members and closed automatically after that ticket reports download in excel file (with selected f...
Hi Everyone, In the attached image you will see the fields called instructions and '29/07/2022 new form' Form. I need both of these to appear in the box below department. Drag it won't work you will ...
Is it possible to customize the email body template from an email notification received when we sign up? Please see the image below
I am working on Jira integration with Gitlab ..couple of questions are there regrading about working with stories ,if anybody give the support on this that would be great I have import...
Bom dia!! Estou com um certo impedimento que já vi que é possivel, mas estou com dificuldades de realizar. Gostaria de saber como posso fornecer a opção para o meu usuário (aquele que acessa o port...
Team When i am leaving the shift or planned vacation, I need to set Out of office in JIRA. Please share steps . Thanks Lakshmi V
Is it possible to install Jira Service Management widget to Sharepoint site? and how can I do this if it is possible?
how to add a user only to those tickets that were created from the mail "mypost@gmail.com" ? I think to do it through POST-function , but I only have part of the code import com.atlassian.jira.compo...
Hi all! I added a fourth agent for JSM. The tariff plan has changed automatically to standard. Then, I removed fourth agents. But I can't change the tariff plan for free. There is no "change" ...
Hi Team, I am aware that as an user, I can pin the fields at the top of view screen but my ask is, As an Admin can I pin some fields at top as an admin by default? And if the user wants to pin somet...
My attribute has an ID of 4567 I use REST API to update value in my object as per official documentation https://insight-javadoc.riada.io/insight-javadoc-8.6/insight-rest/#objectattribute__...
...ake it public) Now add users to editors option and hit save, it gives no response no matter how many times you hit save, the popup remains open with no message.
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