Hi We have in our project 3 different types of issues, the customers can use, when creating a ticket via the portal (Support, Bug and New Feature). When they create a ticket via mail is the mail cr...
Hi, In Incident form i have field called Assignment Group it maps to Group field. If i click the drop down it is showing all the groups are there in JIRA software. but here my requirement is i want...
Hi, I want to show a Other Description field if i select Services/System Other only not in all the situations. Services/System (Drop down)---Syetem1  ...
I want to link an organization of Customers in two projects. so, I want to link the organization's email address in the project to another project.
Hi Now I can user very visible form when I choose request type in slack and I want to user this very useful form in other things in Slack. Is it possible to user form like request type in Slack exc...
Hello, I have a very simple automation rule which runs with a JIRA cron to post an external comment as an issue follow-up on the tickets that are in customer's bucket for more than 5 days. This cro...
I have a user with jira-servicemanagement-user permission but he cannot create an object schema in Assets. He can get in to the Assets area ok but cannot see the + button to create the object schema....
Hi, I am new to JSM. Our company want to migrate customer service from an ERP to JSM. I am in the process of set up enviroment and testing. We have created a few test issues in the new project and ...
Hi, We are planning to migrate some tickets from our actual service management app to Jira Service Management. We've been using JSM for a while for our IT tickets, but now we want to migrate our cus...
I've exported my HF assets to a .csv file but I don't see the import option in Jira and I'd like to confirm that I'm doing it properly. thanks, ken
Hi there, Is there anything that can be run against a JSM project to be used as a build document for a project. Maybe something that lists, issue types, request types, workflows, custom fields etc ...
Hi all, I'm trying to build an Initializer script in Behaviours. I have one behaviour for different Customer Reuqest Types. What I want to get is that when issue is created (both by an agent and fro...
What is the trigger I need to put when an iten is linked to another? but the one that got the link at need to trigger an rule. I don't know if I made it clear, if you didn't understand, just ask m...
In my Change Management process I have a workflow and when it passes to a certain status I need to lock or to restrict change the information except for assignee and reporter. I've read the su...
So, I want to print the linked iten link into an field in the parent iten, is it something that can be done?
I am running into an issue when attempting to correct our SLA. We are using the "Time to resolution" SLA. the way we set our SLA is as follows: We have it start to calculate when "under investig...
We have a service management project set up with default email communication settings. Whenever there is an update to a ticket, the customer gets an email as expected. But the email contains black do...
I am Jira Admin for my organization. Yet, when I try to edit the Request Types and Forms in the Service Management project, I cannot see the request types / forms that already exist. What permission ...
Hello, I've recently installed Assist Atlassian to my slack channel and I am trying to figure out how I could add a emoji trigger for escalation. Regards.
I would like to show the value of the Affects versions field together with priority and release values on an issue title in Backlog list. How can I do that?
Recently started using the JIRA Cloud as an agent who handles the tickets. I noticed that one of the tickets was incorrectly assigned to our queue/component and should have been assigned to IT Operat...
Hi, I have few functions from JQL search extension, they are Linkedby LinkedIssueType SubTaskOf ParentOf AllIssuesInEpic I want replace these function by JQL tricks plugin add-on. I sharing...
Hi there, I've been trying to get a series of automation to work but have not succeeded. I had this working in Jira at a previous job, and it was perfect. Unfortunately, I set that up several years ...
In the Jira Service Management Data Center and Server 5.0 documentation we can see that is possible to configure Request View through admin rights to customize views. (https://confluence.atlassian.c...
We are facing issues where some of the tickets created by a slack workflow using a JiraCloud (Jirabot) is not updating Request type automatically . As we can see it is taking issue type as ...
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