Hi I have an automation so that the ticket that is in the status "done" reopen and go to a specific status following a comment from a customer. My question is how to prevent/how to block my clien...
Hello community! A help please! I have a portal for requesting payments, customers are active and able to request payments and refunds, however, there is a new requirement, appoint an approving man...
Hi Everyone, We have used JQL advance search a few times and it's great, but i am having a hard time with a specific one. I'm hoping someone has some insight on what i'm missing. Search that ...
Essentially I want to have KBs appear for our agents that are relevant to that ticket to help them save ...
Hi, I'm currently making some changes to the Issue view however when I have added them to the context fields and then removed due to a change of mind, it has then removed them from the top section o...
Hello everybody. I would like to ask a question about automatic reporting. I previously used an ITSM called Autotask, where: - I had a report generator, where I could create my queries and even de...
Hi, Scan settings | Atlassian Support | Atlassian Documentation In the Discovery tool scan settings, when a scan is ran the next scan date/time is never updated so the scan only runs once...
Hi, External Imports - Schema and mapping (atlassian.com) I'm using insight insight external imports, when I try to submit my schema mapping, i'm not able to make a reference to the user ...
I created a new queue in the project however when i am creating a new incident in the project, i am not able to see that queue in the dropdown.
Hi Team, I am new to scriptrunner. what is Difference between getValue() and getFormValue() in Scriptrunner, Behaviour? Thanks. Regards, Saqib Dar
Hi Community, JSM-DC: How I can achieve the functionality of copying comments from subtask to task every time a user comment on a subtask? Thanks. Regards, Saqib Dar
If you were the leader of the IT support team what questions regarding Jira Service Management would you ask a newbie?
Hi there, Is it possible to prepopulate fields in issues depending on the request type? For example an employee calles the IT Helpdesk, the agent opens a ticket for this person, he chooses the "Get ...
Hi there, I was wondering how to use the "stakeholder" field, compared to "responders" and "watchers"? Is it possible to add external stakeholders even if they do not have any JSM licence? What kin...
Hi! Our incidents (31 at the writing moment) are not showing under Incidents in JSM. Can you help? Right now, It's the default JQL / Filtering.
I am the admin for our Jira Service Management but when I try to do any Admin related tasks it is displaying me the message as below: You need permission Request access from your administrator. &n...
I want send email notification to approver, that this ticket have your approver required and also want to change dashboard for agents
How do I integrate the jira with whatsapp with rest api and i dont wanna use to marketplace
...roject setup is triggered, i.e. Public comment addition is notified Do note however, I am still testing it within my Org's internal JIRA users (so the reporter is my own Org's) using a test JIRA p...
I am exploring using Jira Service for managing our IT Helpdesk. We have 8 companies and I have created Organization for each. For each organization, I have created Customers (employees for the...
Hi, We are currently migrating Jira 7.8 Server to Jira Cloud. We are facing issue migrating TestCases. Zephyr plugin data is not migrated( Test Step, Results, etc). 1. Current Zephyr Squad ve...
Hi - my issue sounds similar to https://community.atlassian.com/t5/Jira-Service-Management/Customer-replies-to-ticket-emails-not-appearing-in-ticket/qaq-p/1807735. It occurs intermittently, not...
Hi. Is it possible to change the button name of approval or rejection? If someone knows, please tell me. Thanks.
Can I set up email requests on a business project?
Is it possible to get a list of approver decisions for all issues in queue via a single REAT API? I can see the list of approvers using Get Issues in Queue (GET /rest/servicedeskapi/servic...
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