Hello, I'd like to request some help, I want to enable Atlassian ChatOps with Teams, but in 2 of my projects, there is no option for Incidents. No option to open incident management in Project sett...
...ost of service requestis comes from outside organisation that do not have the account in our system. Service Managemnet allows to create public users - but this means we will get thousands of u...
I would like to know the data tables needed to pull using the ADF connector to recreate the issues API pull. I have the agile board pull figured but the tickets tables are not making any sense. &nbs...
I've created some new custom fields and/or added fields to my IT Service desk. I drag them from the Fields area on the right side into the form area in the center. I click the Save Change...
On a JSM project I have 3 groups of approvers, I need to notificate each member of the groups when a ticket has been approved or declined. I've been checking the notification scheme and I didn't fin...
I'm monitoring first reply time/time to resolution SLA, but I have an issue where the times aren't being set on many tickets and thus the SLA Breached true/false flag is also not being set. The T...
Hello, I am wondering if its possible to have a multi-select field in a jira service desk form that is populated by assets from the service desk asset management? For example, if I were trackin...
Hi, I havent been able to find specific information on this - how long are the customer accounts stored if inactive? Say a customer logs on the portal once, how long before that account is aut...
We are looking at making a tool that allows a user to make new elements for a project automatically. One of the important parts of this is the ability to add other users at various access levels to ...
Hi, I developed an app to change somethings on the portal but I don't know how to limit to which project/portal I want to apply this. At the moment all portals are affected by it. How do I limit th...
I am having trouble finding Implementation Partners for JIRA Asset Management (India) Does anyone know about a good partner?
I would like to hide the help center link in a portal so to prevent the users from accessing other service desks. Is there a way to achieve that? Thank you!
Field description of a customer ticket through portal Service Desk dissapears after moving or cloning to another project. Both projects have the same description field. The client create a...
I have created a dashboard for project to track backlogs and team scorecard, i want this dashboard to be emailed on daily basis to chosen recipient or automate this.
Hi, After importing Insight from instanceA to InstanceB - "typeId" numbers are changed. For example, This is object type from InstanceA This is object type from InstanceB, creat...
Is it possible to send a selection of fields of a queue to a specific email address as a text file?
Is it possible to provide a date field in a form with a condition, e.g. date must not begin before 24 hours?
Hi Team, I am in the process of setting up Problem Management process, where the requirement is when the status of Issue Type: Problem moves to Pending with Pending reason as "Awaiting Approval " --...
Using the Linked Issue - information provided by the user doesn’t automatically get copied to the escalated ticket. How can I do that so that all information can be copied automatically to the escal...
While creating an incident through Rest API, I need to pull the value of Impacted Services but it is not accepting the custom field Id and value. Throwing error. Could you please suggest me with the ...
...155497450.html and applied all of the required configuration changes. My goal is to have one portal with multiple projects, some of which are open to the public and some of which are private and only a...
Dears, Is there any way to calculate how much time every request takes from creation till closure. BR,
Hi, We're trying to set up some services with stakeholders to automate alerting during incidents. When selecting stakeholders, it seems we can only choose stakeholders among agents in our Service P...
I'm not sure if I have used the correct wording. I'm looking for a process of being able to achieve a sliding Due Date, calculation and don't want to have to manually updated the value OOTB there...
Hello people , so I have been Using JSM for Employee Onboarding I have a requirement where in I have to send an email to candidate which would contain Attachments , since Jira automation do not supp...
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