Is there a way to add the user automatically to a specific JSM project as a service desk customer?
Hi everyone, I want to fetch some additional data from an external API in our Jira Service Management issues. In detail it is about the foreign issue status in the service desk of one of our service...
Hello everyone, We have 2 projects in our instance, Project A and Project B. We have 20 requests in Project A, so we want to use the some of them in the Project B. How to get the Service reque...
Hi Team, My customer send email on by default Jira project email address but Jira ticket not gets created for that specific project. Note: customer is not sending email from any ema...
When our users report an issue via a request form, they have to supply us with the serial number. Currently, we are asking them to fill out a lot of other fields as well, country and product category...
I'm currently trying to use Single Database Values Picker fields in a form using the ProForma Forms plugin. When I go to build the form, those fields show as empty, without any values. However, ...
Hi! We have ITSM Server. So. For one project I need next behavior. From Open to In Progress status all comments from Customer Portal need to hide from user from Technical field. After that status new...
I have a need to set the Product Category and sub category on the creation of a tick through automation. The general process is "If ticket is {some condition} then set some fields" I'm already doin...
Dear Teams, what happens to jira service management ( CLOUD ) data if the license expired and not renewed , will the users be able to login to the instance ?
In project settings/request types/incidents we can change the appearance of the request type through the issue view. We can change what fields are visible and also the order of fields in the right co...
Hi is this an expected behavior, please see the attached picture. please suggest a solution to remove duplicate accounts.
How do I get the full mail html in the mail handler code, and how do I convert it to the reserved style in question comments Object meObj = message.getContent(); You can get the entire html,...
Hi Community I need help modifying an automation I already have in Jira. Currently the automation works like this: - the person handling the ticket puts it in a "delayed" status and sets an expiry...
I want to create an automation that transitions issues from status A (which is visible on the board) to status B (which isn't visible), that should work 14 days after an issue was transitioned to sta...
Hi Team, what is the best practice to create contract management? Thanks in adv
Hi Team: My tempo seems like can not let me to see my work. And also it does not show in the top menu bar. Could you please help me to fix this problem? Thanks in advanced.
Dear Sir/Madam May I know know how to display the fields on Edit Screen based on issue type? As example we have a custom field named "Purchase Date", and we would it to display only in the Issue Ty...
We would like to setup recurring service or change management ticket for maintenance and this would involve multiple client for monthly AMC.
Context: We are using JSM for our internal helpdesk solution for various departments. Us in the IT department maintain the other departments helpdesks, but they are the acting agents in their respec...
Hello all, I'm trying to clone the summary, description, & attachment from an issue automatically. The summary works fine, however description & attachment fail. I get the followi...
Hi everyone, I want to populate the 'Department' drop-down field based on the issue description. Example - Issue Description: Employee Name: FirstName LastName - Employee Location: USA ...
How do I create a bug list for an Epic or Story. This was easy when we used DevOps, not finding it in Jira so far. List would have the item ID, description, state, assigned to, created da...
I need to add multiple of the same asset into Jira. When adding a new object, there is a checkbox to "create another". However, when I check that I need to fill in all the fields again. Ideally I wou...
I'm currently trying to take an alert from another system (in this case GCP) and have it create an incident for me. A threshold is reached an alert is triggered and said alert should create an...
Hi, I am trying to adjust my filters to show only my assigned tickets which are not resolved or closed yet. How do I write a JQL query for this requirement?
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