I would like to display the "Reason for On-Hold" to the customer when they are viewing their ticket on the customer portal. So it should show up inside each ticket when the customer is viewing the ti...
Hi, We are currently making a 3-strike rule automation using JIRA we have successfully created the first 3-strike notification. The rule condition is that if the ticket has been assigned to the Wait...
Hi i need help with geeting an account unsuspended pending payment during the coming week. thanks.
Hello, i have following Question. Some of Collegues Haven't License, but Sometimes is Needed that They leave Internal comment which are not Visible for Customer We have&nb...
Suddenly, the SLA Panel in issue view disappeared. I checked the issue layout and I noticed that the SLA Panel in the Context Fields is not there! How can I add it back? Thanks.
Hi guys, I want to generate report for below queries using filters. Average time taken to approve the 1st and 2nd approvers. (we have two steps approvals in my project) After App...
I need to create an investigation ticket from an existing issue ticket. Many of the fields in the original ticket will remain the same, so I want them to be duplicated automatically in the new ticket...
Hi everyone, I'm working on setting up a webhook alert to create tickets on our customer service portal. When a device encounters a problem, it will send a webhook to Jira, which will then automatic...
When trying to import objects into our Schema Configuration recently, we are getting errors that state: [Primary Key Object]; At least one value must be set; These errors were not occurring abo...
Hi, I have 2 service projects on JSM for customer support. One used for official external customer support and the other one for internal feature testing purposes. When a request is created on...
Hi, In a new role, looking for artifacts about OpsGenie/JIRA and the ability in inviting IT support during P1 calls (automate page out/call in and text acknowledgement). Sincer...
We are enabling ticket submit via email. Once a ticket is submitted via email, I'm not seeing anything that tells me it was an email submit. Ideally, I'd like to auto-assign email-submitt...
I used to know how to do this and don't know if it was removed, but there was a way to configure a custom field that was an asset object and add in the option to allow the user to add a record from t...
I'm looking for some samples of customer notifications . The standard notification we have is horrible and not easily read by my users. I'm very green when it comes to creating these and hop...
We got a notice in our cloud instance that Atlassian will be rolling out a change in June that will prevent anyone who isn't an org/site admin from using the bulk importer. This is a wildly disruptiv...
Hello to all I am currently new to using the JIRA tool, I would like to know how I can configure so that customers (whether JIRA customers or not) can receive an email when I update information in a...
As a data analyst, I would like to pull from Jira on the update frequency of a set of issues. Does JQL offer any solutions?
I want to see how to trigger a priority setting based on a customer keyword. For example, if an email comes in with Urgent in the subject, can Jira set that as the default priority?
When viewing any Issue ticket where several sub-tasks or linked cases are listed, we would like to be able to display a little more detail by adding columns to the view. Currently all we see is th...
Hi Team, Need some Clarification in Portal Settings. I have a JSM project and with Request types. Instead of Using Jira Forms, we used custom fields and added in Request type form and set it app...
Hello, I have a project where tickets get created. Support-End users sometime received multiple duplicate alerts when our systems generated it. I would like to grant them bulk permission...
Hi, We have been having JIRA Software license for years and having 300+ using who are developers, Qc Engineers and Project Managers. Today i added Jira Service Management Module to our ex...
Any way to sort asset fields in the queue view. Basically I would like customer to select the asset they are having issue with, (which all works fine), but then seems impossible to sort this data in ...
While looking for the solution to this, I came across this thread and someone in the comments mentions that the API allows for granting access but not revoking. I can't find any evidence o...
I activated JSM today on top JIRA Software license i had for years. I see the Organization Menu is not available under JSM. Only Customers Menu is visible. How to enable additional of Organization Me...
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