problems sending updates for issues states

Hi there,

I have some problems sending updates of issues states to requesters.

That case is only if the requester create a ticket sending an email and the issue is linked to a personalized workflow (created by me), once i update the issue state, the requester doesnt receive any notification.

In contrast, if the requester create a ticket sendind an email, and the issue is linked to any jira default workflow, once i update the state issue, the reporter receive the update notification.

Also, if the requester create a ticket through the portal or the webpage, he receive all the notifications for updates, in any linked workflow (personalized or jira default)

ive kept the default notifications configuration for this project.

I aprecciate a solution for that issue.

1 answer

0 vote
Susan Hauth Community Champion Aug 18, 2017

Hi Willy,

Sounds like you are having a problem with notifications from the project (not Customer notifications).   In your personalized workflow, in your post functions what event are you firing off when the issue status changes? If it's one where there are no notifications this could be the problem.

 

Susan

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

790 views 5 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you