problems sending updates for issues states

Hi there,

I have some problems sending updates of issues states to requesters.

That case is only if the requester create a ticket sending an email and the issue is linked to a personalized workflow (created by me), once i update the issue state, the requester doesnt receive any notification.

In contrast, if the requester create a ticket sendind an email, and the issue is linked to any jira default workflow, once i update the state issue, the reporter receive the update notification.

Also, if the requester create a ticket through the portal or the webpage, he receive all the notifications for updates, in any linked workflow (personalized or jira default)

ive kept the default notifications configuration for this project.

I aprecciate a solution for that issue.

1 answer

0 vote
Susan Hauth Community Champion Aug 18, 2017

Hi Willy,

Sounds like you are having a problem with notifications from the project (not Customer notifications).   In your personalized workflow, in your post functions what event are you firing off when the issue status changes? If it's one where there are no notifications this could be the problem.



Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

970 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you