I have some problems sending updates of issues states to requesters.
That case is only if the requester create a ticket sending an email and the issue is linked to a personalized workflow (created by me), once i update the issue state, the requester doesnt receive any notification.
In contrast, if the requester create a ticket sendind an email, and the issue is linked to any jira default workflow, once i update the state issue, the reporter receive the update notification.
Also, if the requester create a ticket through the portal or the webpage, he receive all the notifications for updates, in any linked workflow (personalized or jira default)
ive kept the default notifications configuration for this project.
I aprecciate a solution for that issue.
Sounds like you are having a problem with notifications from the project (not Customer notifications). In your personalized workflow, in your post functions what event are you firing off when the issue status changes? If it's one where there are no notifications this could be the problem.
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG