permission tickets

[fatoumata Sall]

hello 

one of my service desk tem doesn't have permission to modified tickets . 

So the helper of jira about this agent permission is right .

my question is so urgent  

thank 

[Jack Brickey · Accepted solution]

duplicate question

[fatoumata Sall]

Thank a lot  I find the solution the  error is not in the permission but in the name of agent .

I find that a new user with same name has created .

That is