I tested with the cloud external system import tool and using the csv file format for service_desk project type.
The organization & request type fail to import. Checked the setting are correctly spelled. Does anyone encounter this warning message before? What have I miss? Thanks
Pls. refer below import log,
WARN - Cannot add value [ [OrganizationABC] ] to CustomField Organizations in Issue with summary 'CR-002': For input string: "OrganizationABC"
WARN - Cannot add value [ [Time] ] to CustomField Request Type in Issue with summary 'CR-002'. Probably value was in incorrect format
Hope you're doing great!
It's "known" that Service Desk stores Request Type and other fields in a "proprietary" format. There's an open Bug (with a workaround) for Request type here:
I'm pretty sure (but ca't find the query) you can achieve the same for Organizations. As soon as you know the IDs, you can use them! Another option is to create a request with the type you want and the organization you want, and check the custom fields values in DB to get their storage format!
Hope this helps!
I found a way to get the internal names for the request types that doesn't require submitting a ticket with Atlassian.
The rows contain the internal name of the custom field for each request type. They are in the form "<project_label><GUID>".
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