multiple service desk projects - 1 homepage

hi,

We would like to use JIRA service desk for IT and facilities ticketing. It will be 2 differents projects, with differents users and workflows.

We would like to centralize these 2 projects in one signle homepage for the users, where they would chose one of the 2 portals.

What is the best way to do it ?

Many thanks in advance,

5 answers

1 accepted

A second service desk must not be related to IT Services so a second second service desk is possible.

It looks like JIRA Service Desk 2.0 will bring this feature: https://confluence.atlassian.com/display/AOD/2014/09/05/Upcoming+Atlassian+OnDemand+upgrade+for+week+starting+on+8+September+2014#UpcomingAtlassianOnDemandupgradeforweekstartingon8September2014-JIRAServiceDesk2.0-OD-05

Hey there,

if you mean JIRA instance with homepage there is no real deal about that.
Set up 2 projects, define a service desk for each and configure the schemes, permissons and so on.
Hope I got your question on the right way.

Greets
Simon

hi,

Not sur I was clear... how to give to end user one single customer portal for 2 differents JIRA Service desk projects ?

best regards,

Mat

Hey Mathieu,

I don't get your problem right away :(
You set up 2 Projects and 1 ServiceDesk for each.
Now you manage over permissions which end user can access on them.

So you have one portal (instance of JIRA) and 2 projects with 1 specific service desk.
And you manage the end users over the permissions / permissionscheme.

Or do you mean the service desk over view for JIRA external users?

Greets
Simon

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

460 views 2 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you