We would like to use JIRA service desk for IT and facilities ticketing. It will be 2 differents projects, with differents users and workflows.
We would like to centralize these 2 projects in one signle homepage for the users, where they would chose one of the 2 portals.
What is the best way to do it ?
Many thanks in advance,
A second service desk must not be related to IT Services so a second second service desk is possible.
It looks like JIRA Service Desk 2.0 will bring this feature: https://confluence.atlassian.com/display/AOD/2014/09/05/Upcoming+Atlassian+OnDemand+upgrade+for+week+starting+on+8+September+2014#UpcomingAtlassianOnDemandupgradeforweekstartingon8September2014-JIRAServiceDesk2.0-OD-05
if you mean JIRA instance with homepage there is no real deal about that.
Set up 2 projects, define a service desk for each and configure the schemes, permissons and so on.
Hope I got your question on the right way.
I don't get your problem right away :(
You set up 2 Projects and 1 ServiceDesk for each.
Now you manage over permissions which end user can access on them.
So you have one portal (instance of JIRA) and 2 projects with 1 specific service desk.
And you manage the end users over the permissions / permissionscheme.
Or do you mean the service desk over view for JIRA external users?
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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