Hi Domenico, not really what i was after. I want to mention them within a comment. e.g
Hi <@customer>, please see <@requestparticipant1> or <@requestparticipant2> they had the same issue last week and resolved by ...
Where request participants 1 & 2 are colleagues of customer and request participants.
It seems @mention is limited to the customer, assignee, other agents and other JIRA users.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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