Hi Domenico, not really what i was after. I want to mention them within a comment. e.g
Hi <@customer>, please see <@requestparticipant1> or <@requestparticipant2> they had the same issue last week and resolved by ...
Where request participants 1 & 2 are colleagues of customer and request participants.
It seems @mention is limited to the customer, assignee, other agents and other JIRA users.
Hello Atlassian Community! I'm Teresa, the Product Marketing Manager for Jira Service Desk Server at Atlassian. Curious about the latest updates in the Jira Service Desk Server...
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