@mention a JIRA Service Desk request participant

How to @mention a JIRA Service Desk request participant?

1 answer

Use "Share" button:

2017-11-02 11_55_11-Service Desk.png

Hi Domenico, not really what i was after. I want to mention them within a comment. e.g

Hi <@customer>, please see <@requestparticipant1> or <@requestparticipant2> they had the same issue last week and resolved by ...

Where request participants 1 & 2 are colleagues of customer and request participants.

It seems @mention is limited to the customer, assignee, other agents and other JIRA users.

thanks, Chris

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