Hi Domenico, not really what i was after. I want to mention them within a comment. e.g
Hi <@customer>, please see <@requestparticipant1> or <@requestparticipant2> they had the same issue last week and resolved by ...
Where request participants 1 & 2 are colleagues of customer and request participants.
It seems @mention is limited to the customer, assignee, other agents and other JIRA users.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
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