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@mention a JIRA Service Desk request participant

How to @mention a JIRA Service Desk request participant?

3 answers

Use "Share" button:

2017-11-02 11_55_11-Service Desk.png

Hi Domenico, not really what i was after. I want to mention them within a comment. e.g

Hi <@customer>, please see <@requestparticipant1> or <@requestparticipant2> they had the same issue last week and resolved by ...

Where request participants 1 & 2 are colleagues of customer and request participants.

It seems @mention is limited to the customer, assignee, other agents and other JIRA users.

thanks, Chris

It is not possible but should be a feature. We need to mention participants too!

hey there.

We also would appreciate the possibility to mention participants, too.

Thanks, Toni

Found this link helpful and solve my issue by granting that group the Browse Project permission.

Doesn't this allow the members of that group to see everything in the service desk project including internal comments? We're utilizing our Service Desk in ways where a lot of the information in there is confidential. 

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