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Hi, we have set-up email request and the email address is support@clinkitsolutions.atlassian.net. This is working the past days, but today we received MAIL bounce (message could not be delivered) from bounce@atlassian.net. And the ticket is not being created.

 

What should we do so solve this? I already double checked the email address that we use and it is correct.

Jira Mail issue.JPG

Regards,

Robert  

2 answers

0 votes

Hi! 

Looks like better way is contact to Cloud Support

https://support.atlassian.com/contact/#/

 

In this situation, I see you are on Cloud

 

Thanks

Hi Robert,

Do you know what the reason was?

Have maybe same issues. Got also mails bounced back. (A co-worker changed termins in outlook, but she is not an administrator from the concerned confluence side and email-distributor; is this a possible reason?

A reply would be nice, Thanks.

 

Regards,

Richie.

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