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Hi, we have set-up email request and the email address is This is working the past days, but today we received MAIL bounce (message could not be delivered) from And the ticket is not being created.


What should we do so solve this? I already double checked the email address that we use and it is correct.

Jira Mail issue.JPG



2 answers

0 votes


Looks like better way is contact to Cloud Support


In this situation, I see you are on Cloud



Hi Robert,

Do you know what the reason was?

Have maybe same issues. Got also mails bounced back. (A co-worker changed termins in outlook, but she is not an administrator from the concerned confluence side and email-distributor; is this a possible reason?

A reply would be nice, Thanks.




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