mail bounce

[Service Delivery Team]

Hi, we have set-up email request and the email address is support@clinkitsolutions.atlassian.net. This is working the past days, but today we received MAIL bounce (message could not be delivered) from bounce@atlassian.net. And the ticket is not being created.

What should we do so solve this? I already double checked the email address that we use and it is correct.

Regards,

Robert  

[Terry Inoue]

I 'm so confused!!!

[Richard Birich]

Hi Robert,

Do you know what the reason was?

Have maybe same issues. Got also mails bounced back. (A co-worker changed termins in outlook, but she is not an administrator from the concerned confluence side and email-distributor; is this a possible reason?

A reply would be nice, Thanks.

Regards,

Richie.

[Gonchik Tsymzhitov]

Hi! 

Looks like better way is contact to Cloud Support

https://support.atlassian.com/contact/#/

In this situation, I see you are on Cloud

Thanks