If I could chime in. You can individually hide attachments from end customers, by adding them in on the Jira side per issue. The default when adding attachments to a Service Desk issue in JIra is "internal" view only. They can be shared with the customer by adding a comment and referencing those attachments.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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