If I could chime in. You can individually hide attachments from end customers, by adding them in on the Jira side per issue. The default when adding attachments to a Service Desk issue in JIra is "internal" view only. They can be shared with the customer by adding a comment and referencing those attachments.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
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