If I could chime in. You can individually hide attachments from end customers, by adding them in on the Jira side per issue. The default when adding attachments to a Service Desk issue in JIra is "internal" view only. They can be shared with the customer by adding a comment and referencing those attachments.
The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...
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