We like to improve the customer portal for Jira SD which is already linked to confluence.
Lables for diffrent Request types are in use, too.
Our challange now:
When raising a request Request type "Printer" we would filter the related articles by a catalog (e.g. customer select "iPAD"). As a result the customer gets only suggestions for "printer"AND "ipad".
Disassociate the iPad label from the Printer request typed OR/AND restrict request type with the IPAD label. See document below.
Hello Atlassian Community! I'm Teresa, the Product Marketing Manager for Jira Service Desk Server at Atlassian. I'm excited to announce two exciting releases for Jira Service De...
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