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Marco Kramer Oct 17, 2018

We like to improve the customer portal for Jira SD which is already linked to confluence.

Lables for diffrent Request types are in use, too.

Our challange now:

Example:

When raising a request Request type "Printer" we would filter the related articles by a catalog (e.g. customer select "iPAD"). As a result the customer gets only suggestions for "printer"AND "ipad".

1 answer

0 votes
Victor Mutambuki Oct 17, 2018

Marco,

Disassociate the iPad label from the Printer request typed OR/AND restrict request type with the IPAD label. See document below.

https://confluence.atlassian.com/servicedeskcloud/write-and-share-articles-957150226.html

victor 

Marco Kramer Oct 23, 2018

Maybe I should ask different: We would like to work more with komponents by a cataloge. Dependung on the selected component releated articles should come up. Finally we are looking for addtional field with the confluence inteligence like the field summary.

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