We like to improve the customer portal for Jira SD which is already linked to confluence.
Lables for diffrent Request types are in use, too.
Our challange now:
When raising a request Request type "Printer" we would filter the related articles by a catalog (e.g. customer select "iPAD"). As a result the customer gets only suggestions for "printer"AND "ipad".
Disassociate the iPad label from the Printer request typed OR/AND restrict request type with the IPAD label. See document below.
Maybe I should ask different: We would like to work more with komponents by a cataloge. Dependung on the selected component releated articles should come up. Finally we are looking for addtional field with the confluence inteligence like the field summary.
Hello Atlassian Community! I'm Tania, a Senior Product Marketing Manager for Jira Service Desk Cloud! I'm excited to announce some exciting improvements coming up for those who work with queues and...
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