Whenever I receive an email notifiation of my Jira Service Desk, there is always mentioned "[JIRA]" in front of the subject.
I want to know if it is possible to remove [JIRA] from the subject in the email or to change [JIRA] to something else (depending of the Jira Service Desk Project)?
Hi @Peter Smolders,
@Alex Fox pointed you to the right location, I'm enriching it with some screenshots.
You should navigate to Jira administration > System > Outgoing Mail. Then you should see a screen like this which shows you the prefix for emails:
If you click on the edit link, you should end up on a screen like this where you can edit the email prefix.
I hope this works fine for you.
I do not find the outgoing mail servers.
Do I need to go to administration -> Jira Configuration -> Mail -> Global Mail settings or Outgoing Mail ?
In these section I do not see where I could change the prefix [JIRA} subject of the email.
When I go to Jira - Emails - administration - SMTP servers --> I also do not see where i could change the [JIRA] prefix in the subject.
Hello Atlassian Community! I'm Teresa, the Product Marketing Manager for Jira Service Desk Server at Atlassian. Curious about the latest updates in the Jira Service Desk Server...
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