When raising a ticket on a portal the system always has the correct request type, but when raising it from the admin interface it always comes in with "Service Desk request: no match".
How can I set a default?
This behavior is actually expected. The 'request type' field is not something that is expected to be set when creating a ticket this way. Whereas when you create an issue via the customer portal, the user has to select the request type first.
But there still is a way you can get Jira to automatically set a request type when creating a JSD issue in the Jira Core / JSD Agent interface. Please see the KB Automatically set Customer Request Type When Issue is Created via JIRA for more details.
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