jira service desk - defaults to request type no match

When raising a ticket on a portal the system always has the correct request type, but when raising it from the admin interface it always comes in with "Service Desk request: no match". 

How can I set a default?

1 answer

1 accepted

3 votes

Hi,

This behavior is actually expected.   The 'request type' field is not something that is expected to be set when creating a ticket this way.  Whereas when you create an issue via the customer portal, the user has to select the request type first.

But there still is a way you can get Jira to automatically set a request type when creating a JSD issue in the Jira Core / JSD Agent interface.   Please see the KB Automatically set Customer Request Type When Issue is Created via JIRA for more details.

Regards,

Andy

Hi Andy, 

Amazing. That worked. Excellent. Thank you so much.

Regards Ana

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