jira mail handler forward to service desk mail?

[Timothy Harris]

I was wondering. Service Desk only allows one email per SD project. If we want to do some custom automations based off the content of the email. Is that possible?

If it supported more than one email address then we could use that but as it doesn't what is the best approach? 

[Moga]

Hi Timothy,

If we want to do some custom automations based off the content of the email. Is that possible?

You can do some automation after the issue created - yes. But you can't do any automation during the creation.

If it supported more than one email address then we could use that but as it doesn't what is the best approach? 

If you want more than one email address, then you can do a forwarding on your Mail Server side to make all the email forwarded to your Service Desk mailbox. 

I hope that this helps. Cheers!