issue found in multiple sla goals

When you define a sla you can add multiple goals with diferent time values.

if an issue is found in multiple goals what value will be taken into account?

2 answers

1 accepted

Hi Flavius

The first goal that matches wins (top to bottom). I would recommend ordering goals by SLA importance to ensure the right time applies.


what would happen if I have 3 SLAs and my issue matched all 3 of them? what gold will be taken into account? thanks

SLAs are completely independent. If you have three SLAs, each of the three has a separate definition of goals and each of the three will evaluate the most appropriate one to use for an issue.

1 votes
Judd Garratt Atlassian Team Dec 02, 2013

Hi Flavius,

SLA goals are checked top to bottom - the first goal that matches will be used. Any issues that don't match any goal can be given a default by setting a value for 'All remaining issues'.



Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Feb 15, 2018 in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

1,064 views 6 19
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot