impossible to log in with a cusotmer account

[Emmanuelle Arthaud]

Hello,

i have added a customer account in a project (jira service desk), but the account doesn't work, i have the following message :

          Did you use the wrong account?

           Your email address XXX doesn't have access to YYY

i have changed the password and its not better.

i cant remove the customer account with administrator account.

[miikhy]

Hi Stephane,

Can you please confirm if you're trying to access the customer portal or Jira?

Customers (with no product licenses) can only raise requests through the Service Desk Customer Portal and I do feel the error message you have is because the customer account is trying to access Jira application directly.

Cheers