You need to talk to your JIRA administrators. We have no access to your systems.
We're a community of users of Atlassian software - we can help you with usage and troubleshooting, but we're not your administrators, and we're not Atlassian support (although Atlassian are active here, this is not a formal way to get support)
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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Connect with like-minded Atlassian users at free events near you!
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You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs