You need to talk to your JIRA administrators. We have no access to your systems.
We're a community of users of Atlassian software - we can help you with usage and troubleshooting, but we're not your administrators, and we're not Atlassian support (although Atlassian are active here, this is not a formal way to get support)
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Who told you to get an account? I'd start with them. Or ask another existing user in your team.
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