a manager asked me how he could track everything the employees under him are working on . I was looking for a way, he wasn't satisfied with filter result .
he wants to get a notification through email every time an employee do anything .And I'd prefer if there a way that is not a paid add-on .
> he wants to get a notification through email every time an employee do anything .And I'd prefer if there a way that is not a paid add-on .
One path is to add your manager to every notification scheme IssueEvent (assuming only employees are involved!), so that he gets notified of everything, that should resolve this pretty quickly :)
If the manager wants to know everything (yikes) that is going on then making him/her a watcher on all issues created for his group would be the solution. However, if something more specific is desired I would recommend trying Automation that results in an email to the manager.
The solution really depends on the specific goals of the manager. Is she trying to monitor progress (time logging?), time to closure (SLA performance) or general activity (comments, transitions, etc.).
some other thoughts here...As a manager myself I find the 'boards' to be the best tool for monitoring projects/teams. The Dashboard is great for highlevel views that allow drill down. The Kanban and Scrum are excellent for monitoring progress. The cards can be setup to display the items of interest (time remaining, priorities, due dates,etc) and swimlanes and quick filters allow one to orgainize and view what is desired.
There isn't an easy way OOB to do this. You can add a listener but to be honest, if they want to see all activity for a project then I would probably do as @Andy Brook suggested and simply add him/her to the each notification rule (created, updated, commented, etc). Of course this is at the project level so if users NOT in the managers org are working issues in the project then this may not be the solution you desire.
Depending on the details of the situation I would look at notifying the manager via Automation as the IF statement can restrict to a list of Assignees.
when: created, commented, updated, transitions
if: assignee in (fred, wilma, bam bam)
then: email micro.manager
or something like that...
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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