how to send email for s group

I'm new to Jira and looking for solution for follow.

If newly created ticket having a component of XXX   i need to send email to particular group.

first attempt

i created Automation (Custom rule) but i cannot select that group.

second attempt

I try with notifications but their is no place to add condition ( to check component is XXX)

 

please guide me how can I achieve this task

 

2 answers

1 vote
Jack Brickey Community Champion Jan 17, 2018

here is a recent thread that may give you some pointers. While the reason for sending an email to a group is different the underlying discussion about how to do this should apply here. If it doesn't help please let me know. Long story short there are limitations for sending an email to a group natively.

0 vote
Susan Hauth Community Champion Jan 17, 2018

Hi Kalpa,

In Jira Notifications (not JSD Notifications), you can send to "Component Lead" on creation.  However you may need to create a user with a distribution list as it only accepts single users for Component leads.

Hope that helps

Susan

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

970 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you