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how to see old and new tickets in Jira servicedesk

how to see and find old and new tickets in Jira servicedesk

2 answers

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Answer accepted

Hello,

You would need to define what is a new ticket and what is an old ticket.

i have not resolved some old tickets now i need that tickets how can i find that tickets

You can write a JQL query like this:

resolution is empty and created < -7d

It will show all tickets, which are unresolved for 7 days and earlier 

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