I want to create an SLA for pick up time which is applicable for issues created between 8 am and 6 pm. How can I select issues on all dates of the project but only between certain hours?
The calendar functionality within service desk is not helpfull because that only supports to start or stop time on a SLA after SLA has been
This want I want to create: Pick up time SLA
between 08am and 6 pm : pick up time 15 min
between (00am and 8 am) and (6pm - 12pm): and type blocker: 30 min
between (00am and 8 am) and (6pm - 12pm): and type blocker: 60 min
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