how to remove a customer account ?

i have customer accounts which are bugged (impossible to log in, all the time there is the message "wrong account").

i would like to remove a customer account, i have administrator grants and i dont understand how to do it.

a.PNG

 

3 answers

This widget could not be displayed.

Take a look into your project settings. There should be a setting for users and roles where you should be able to remove the account.

This widget could not be displayed.
Ivan Tovbin Community Champion Jan 24, 2018

If you want to remove an account from a project go to Project Settings -> Users and Roles. There you'll find it under "Service Desk Customers" role.

On the other hand if you want to delete this account from Jira for good, go to Administration -> User management, find the account you want to delete and click on 'Delete User'

This widget could not be displayed.

ok thank you i have found a way to delete a customer account.

after remove, i have added and the bug "wrong account" is resolved !

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Aug 06, 2018 in Jira Service Desk

A is for Activate: Share your top Jira Service Desk onboarding tips for new users!

Hi, everyone! Molly here from the Jira Service Desk Product Marketing Team :).  In the spirit of this month's  august-challenge, we're sourcing stories of Jira Service Desk activation fro...

580 views 25 15
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you