I have installed the Service Desk Add On to a JIRA 5.2 Server in a test environment.
When I create a service desk to an existing project I cannot see the "People" option to manage rols & users of the service desk. I cannot see also the "Settings" option.
My user is in the jira-administrators group.
Nevermind, it is because your version of JSD is too old to have that feature. Please use the docs at: https://confluence.atlassian.com/display/SERVICEDESK011/JIRA+Service+Desk+Documentation to see the right docs for your JSD version. Newer versions of JSD have this functionality, but you will need to upgrade JIRA to use newer versions. See the compatibility listed at: https://marketplace.atlassian.com/plugins/com.atlassian.servicedesk/versions
The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...
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