I have Service Desk setup and running on the Cloud service.
I have one customer that has several users that will be creating helpdesk issues but I want all the issues to be in one group. Is there a way I can allocate all the customer users to a group so they can see all the issues that belong to that one customer, whichever one of them has posted the issue?
Maybe create a Groovy script that if the Issue's creator is one of the people in the group you mentioned, that you add all of the other people as a Participant? I don't think there's any other way to have Customers to be able to see the Issue.
By the way, I have no idea if it's possible to do this with Groovy, but I would imagine it is.
Thanks Richard, I'll take a look. It surprises me that this sort of thing isn't available out of the box as I would have thought that most customers would have multiple people raising support requests. Hey ho, maybe it isn't an off the shelf helpdesk after all. Thanks for your help. Mike
If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...
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