how to group customers in service desk

I have Service Desk setup and running on the Cloud service.

I have one customer that has several users that will be creating helpdesk issues but I want all the issues to be in  one group. Is there a way I can allocate all the customer users to a group so they can see all the issues that belong to that one customer, whichever one of them has posted the issue?

Many thanks

Mike

1 answer

Maybe create a Groovy script that if the Issue's creator is one of the people in the group you mentioned, that you add all of the other people as a Participant?  I don't think there's any other way to have Customers to be able to see the Issue.

By the way, I have no idea if it's possible to do this with Groovy, but I would imagine it is.

Thanks Richard, I'll take a look. It surprises me that this sort of thing isn't available out of the box as I would have thought that most customers would have multiple people raising support requests. Hey ho, maybe it isn't an off the shelf helpdesk after all. Thanks for your help. Mike

I have requested this feature in Service Desk Support: https://jira.atlassian.com/browse/JSD-1612 Vote for it..

Agreed and Voted!

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