how to create a customer portal link in an intranet network?

Dear Team,

 we have licensed JIRA service desk but we installed a trial  version and trying to setup on a local Intranet network.I have created a new test project and created 2 user. however i m trying to access the the customer portal using like the below URL its getting error "Site Cannot be reached".

 http://<computer_name_or_IP_address>:<HTTP_port_number>/jira/servicedesk/customer/portals 

I used the same configuration,connected to internet  and using the  same URL  its working fine .I can able to access the customer portal and can be create request and all.Please help to resolve the issue

1 answer

0 vote

This is a problem with your internal network - it's either blocking the route, or not routing from your machine to the server.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

966 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you