@Jasmin Palanca, welcome to the Community. Are you asking how the customer can do this from the portal? If so, you need to have admin rights and you need to update the associated workflow to expose the transition (resolve) on the portal. You will find a number of other threads that explain this in detail including example images. Please let me know if you have trouble finding the necessary steps.
Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...
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