how to change the sender name in service desk


6 answers

0 votes
Jack Brickey Community Champion Dec 01, 2016

Vyv, please provide more info here. What do you mean by "sender"? All user names are managed within the User Management section of the admin settings.

Sure.... right now the sender looks like this:

First Last [Administrator] (JIRA) <>

Would be great to have just :

Is there an pattern clause for the sender (Display/From) that is adjustable? 

Cloud version.

0 votes
Jack Brickey Community Champion Dec 02, 2016

Vyv, I assume that you are referring to what shows in the email notifications? If so then you may find what you want here - System Administration > System > General Configuration > Edit Settings and change the "Email from".

more info here...

Hi, it seems like the solution above is only for the server version?

@Vyv Lomax Have you been able to solve this with the Cloud version?

Hi, I did.

I found what I wanted later on in a an old development ticket for Jira Service Desk Cloud and that is not solved yet, registered in 2014..

So right now we're looking at either creating some sort of workaround with the names of our employees in Jira, or to simply change solution.

We also found about 10-15 other limitations that we've been annoyed with in that development que, also not commented or solved.

The solution in the documentation works for the first notification, but not for when sending comments or a ticket is assigned and such.

Like 1 person likes this

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Feb 15, 2019 in Jira Service Desk

Are you a Jira Service Desk agent? We want to talk to you!

Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...

166 views 0 8
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you