Vyv, I assume that you are referring to what shows in the email notifications? If so then you may find what you want here - System Administration > System > General Configuration > Edit Settings and change the "Email from".
more info here...
Hi, I did.
I found what I wanted later on in a an old development ticket for Jira Service Desk Cloud and that is not solved yet, registered in 2014..
So right now we're looking at either creating some sort of workaround with the names of our employees in Jira, or to simply change solution.
We also found about 10-15 other limitations that we've been annoyed with in that development que, also not commented or solved.
The solution in the documentation works for the first notification, but not for when sending comments or a ticket is assigned and such.
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