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how to change administrator user to agent

In a project how to change administrator user to agent..., 

1 answer

Hi @Gauri Velankar 

  1. In your Project Settings click on People,
  2. At the top of the page, filter by role, highlight Administrator, find the user you want to remove from this role and un-check the box.
  3. Type the persons name in the Search for names box, click on Roles and select User against the role.


hi @Gauri Velankar 

Addition to the @Mike Bowen after selecting the user adds that user to Service Desk Team role.

And make sure that the agent needs to have a Jira service desk access.

Like Mike Bowen likes this

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