how knowledge database is handled in Service Desk

Maciej Hryniewicz September 17, 2014

does it require Confluence or JIRA Service Desk alone to have knowledge database available for agents that is related to support tickets?

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Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 17, 2014

The KB integration in JIRA Service Desk uses Confluence integration.

To read the KB articles from within the JSD customer portal does not require a licence.

But to author the KB articles in the first place requires a Confluence licence.

 

Cheers

Brad Baker

JIRA Service Desk Architect

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Maciej Hryniewicz September 18, 2014

thanks, that explains alot

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