how do you pass issues along to developers from the service desk

Grant Williams August 28, 2015

So I've been fighting with this for about a day and can't see how you would set this up. I converted a project to a service thinking this was going to be the way to do it but I think I've messed things up now. What is generally used as standard practice for handing issues off to a developer from a service desk module. I've been reading around and am not seeing how this should work...

 

Cheers,

Grant

3 answers

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Grant Williams August 31, 2015

is it possible to back out the service desk from the project or is that a permanent change?

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Grant Williams August 28, 2015

so then for my next question, we're at 3 service desk agents right now and I guess that means we need to goto 4 now. With that being said, does that mean the cost of all 4 agents is now $25/month or is it the first 3 are 10 and the 4th is 25?

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Cesar Salvado
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August 28, 2015

Hi 

If you want assign issues to developer team, the developer must have the service desk agent license.  

 

Regards.

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