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how do you add an attachement?

abarringer
abarringer December 9, 2019

how do you add an attachement to a jira service desk ticket after it's created?

 

The old view allowed drag and drop. The new view does not.

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Jack Brickey
Jack Brickey
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December 9, 2019

Hi @abarringer and welcome to the Community. From within the JSD application I can either drag and drop an attachment or I can click on the paperclip icon on the comment area in the detail view. From the Protal a customer can click on the little files&images icon.

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abarringer
abarringer December 9, 2019

Thanks for the reply!

Are we even looking at the same thing?

I don't see a paperclip icon anywhere and drag and drop only works on the "old view".

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Jack Brickey
Jack Brickey
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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December 9, 2019

Probably not 😕

0A18D3A3-F1CC-4A74-B1EF-1CF6E9EB7ABF.jpeg

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